Refund policy

We want you to love your CuddleNova Star Suit. Shopping online can feel stressful when you're not 100% sure about a product, so here's exactly how returns and refunds work with us.

Return Policy We accept returns and exchanges within 30 days of purchase, as long as:

  • There are no visible signs of damage or wear
  • The item is returned in its original packaging

Any sign of damage will affect your eligibility under the CuddleNova Star Suit 30-Day Comfort Guarantee. Items can't be returned or exchanged after 30 days from the date of purchase.

A few categories of items can't be returned, including sanitary goods, hazardous materials, and flammable liquids or gases.

To complete your return, we may ask for proof of purchase — your order confirmation email and order number.

Exchanges For any return or exchange, email us at cuddlenova@outlook.com with your order number and the reason for the return, and we'll take it from there.

Return Shipping You're responsible for covering the cost of shipping your return back to us. If you're returning an item valued over $85, we'd recommend using a trackable shipping method or purchasing shipping insurance — we can't guarantee that we'll receive your returned item.

Refunds Once we've received and inspected your return, we'll email you to confirm whether it's been approved. If approved, your refund will be processed automatically to your original payment method.

Late or Missing Refunds Refunds can take a few business days to appear, depending on your bank or card provider (2-3 days is normal). If it's been longer than that and you still don't see it, email us at cuddlenova@outlook.com and we'll look into it.

Damaged Items If your item arrives damaged or defective, please email our team at cuddlenova@outlook.com within 48 hours of delivery so we can help. We use the delivery timestamp from your tracking information when reviewing damage claims, so we may not be able to honor a claim reported after that window.

Questions or Feedback? We'd love to hear from you — email us any time at cuddlenova@outlook.com.