Shipping policy

Processing Time We require 1-3 business days on average to process and prepare your order for pickup by our shipping carrier. Some orders may take slightly longer, particularly around major holidays or if an item is experiencing higher-than-usual demand.

Once your order has begun processing, we're unable to make any changes, including address updates. Orders ship to the address provided at checkout.

We ship Monday through Friday and do not ship on weekends or public holidays. You'll receive a shipping confirmation email as soon as your order is on its way.

If your order includes multiple items, they may arrive in separate packages on different dates, since items can ship from different fulfillment locations.

Tracking Every order ships with a tracking number, sent to you by email once it's dispatched. Tracking information can sometimes take a few days to update after your order ships. If it's been more than 5 business days since your shipping confirmation with no movement on the tracking number, please reach out to us.

Estimated Delivery Times Shipping time varies by destination. These are estimates for your reference only, not guarantees:

These estimates reflect shipping time only and don't include our 1-3 business day processing window. While we do everything we can to get your order to you on time, CuddleNova can't be held responsible for delays caused by circumstances outside our control — including customs processing, holidays, severe weather, or courier disruptions.

Duties, Taxes & Other Fees International orders may be subject to import duties, taxes, or customs fees, charged once a shipment reaches your country. These fees are the responsibility of the recipient, and CuddleNova has no control over what they may be. If a shipment is refused and returned to us as a result, you'll be responsible for any customs charges and return shipping costs incurred. Customs policies vary widely by country — if you have questions, we'd recommend contacting your local customs office.

Lost, Stolen, or Damaged Packages CuddleNova isn't responsible for packages that are lost, stolen, or damaged in transit. If your tracking shows a package as delivered but you haven't received it, please report it to us and/or file a claim with the shipping carrier as soon as possible.

Wrong Address It's the customer's responsibility to make sure the shipping address entered at checkout is correct. We begin processing orders right away, so we're unable to make address changes once an order has been placed or has already started processing.

Questions? We're happy to help — email us any time at cuddlenova@outlook.com.